Last updated: 18 October 2026
Where we ship from
Orders are packed and dispatched from our warehouse in Shenzhen, China. We ship worldwide; if your country is not available at checkout, email us and we will check the rate.
Processing time
Orders are dispatched within 1–3 business days. You receive a tracking number by email as soon as the parcel leaves the warehouse.
Delivery estimates
- United States: 7–12 business days
- United Kingdom & EU: 8–15 business days
- Canada & Australia: 8–15 business days
- Rest of world: 10–20 business days
These are estimates from our carrier, not guarantees. Customs inspection can add several days.
Tracking
Tracking usually updates within 3–5 days of dispatch. If tracking has not moved for more than 10 days, contact us and we will open a trace with the carrier.
Customs, duties and taxes
Orders are shipped as sold goods. Any import duty, VAT or handling fee charged by your country is the recipient’s responsibility. We declare accurate values; we do not under-declare parcels.
Lost or delayed parcels
If tracking shows no movement for 20 business days, we reship or refund. If tracking shows delivered but the parcel is missing, contact the carrier first and then us — we will help file a claim.
Address accuracy
Please check the address at checkout. We cannot reroute a parcel once it has left the warehouse; if it is returned to us as undeliverable, we refund the item price minus the outbound shipping cost.